Privacy Policy

Effective Date: 25 August 2026
Last Updated: 25 August 2026

At Elements by Nirvania (“we”, “our”, “us”), accessible at https://nirvaniaelements.com/, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Submit an enquiry or contact form
• Book or request an appointment
• Contact us through WhatsApp, phone or email
• Interact with our website chatbot
• Enquire about a product, collection, customisation or service

This information may include:

• Name
• Email address
• Phone number
• Location or address, where relevant
• Product or service interests
• Project or décor requirements
• Appointment details
• Messages or information entered into our chatbot or enquiry forms
• Any other information you choose to provide

We may also automatically collect certain technical information, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Time spent on the website
• Referring source
• Website interactions
• Advertising or analytics identifiers where applicable

2. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Schedule appointments or showroom visits
• Understand your décor, furniture or customisation requirements
• Provide information about our collections, products and services
• Follow up on enquiries
• Improve our website and customer experience
• Analyse website traffic and visitor behaviour
• Measure advertising and marketing performance
• Provide chatbot assistance
• Send marketing communications where you have consented to receive them
• Prevent misuse, fraud or security incidents
• Meet applicable legal or regulatory requirements

We process personal information with your consent or on another lawful basis available under applicable law.

3. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels, tags and similar technologies to operate the website, understand visitor behaviour and measure marketing performance.

These may include:

• Google Analytics 4 (GA4)
• Google Tag Manager (GTM)
• Google Ads conversion tracking
• Meta Pixel
• Other similar analytics or advertising technologies used by us from time to time

These tools may collect information about your browser, device, website activity and interactions with our advertisements.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or advertising technologies.

You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. WhatsApp and Chatbot Communications

If you contact us through WhatsApp, information you provide may also be processed by WhatsApp and its associated service providers in accordance with their own privacy practices.

When you use our website chatbot, we may collect and retain the messages and information you submit to assist with your enquiry and improve our customer service.

Please avoid sharing sensitive personal, financial or confidential information through the chatbot unless it is specifically required.

5. Marketing Communications

Where you have provided consent, we may contact you regarding:

• New collections
• Product launches
• Events
• Services
• Offers
• Other relevant updates from Elements by Nirvania

You may opt out of promotional communications at any time by using the unsubscribe option where provided or by contacting us directly.

Opting out of promotional communication will not prevent us from responding to an active enquiry or sending necessary service-related communication.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share limited information with trusted third parties where necessary to operate our website or provide our services, including:

• Website hosting and technology providers
• Analytics providers
• Advertising platforms
• CRM or communication service providers
• Chatbot service providers
• WhatsApp and messaging platforms
• Professional advisers or business service providers
• Government or regulatory authorities where required by law

Some technology providers may process information outside India. Where applicable, such processing will be handled subject to applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Respond to and manage enquiries
• Maintain customer or business records
• Provide requested services
• Meet legal, accounting or regulatory requirements
• Resolve disputes
• Protect our legitimate business interests

When information is no longer required, we may securely delete or anonymise it in accordance with applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about personal data held about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of personal information where applicable
• Withdraw previously provided consent
• Opt out of marketing communications
• Raise a grievance about how your personal information is handled

To exercise any of these rights, please contact us using the details provided below.

We may request reasonable information to verify your identity before processing certain requests.

10. Children’s Privacy

Our website, products and services are not specifically directed towards individuals under 18 years of age.

We do not knowingly seek to collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media platforms, messaging services or other external services.

Elements by Nirvania does not control the privacy or security practices of these third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website or services
• Technologies we use
• Business practices
• Applicable laws or regulations

When material changes are made, the Last Updated date at the top of this page will be revised.

13. Contact and Privacy Grievances

If you have questions, privacy requests or concerns regarding how your personal information is handled, please contact:

Elements by Nirvania
Survey No. 5/3, Nandi Hills Plot No. 77, Road No. 52 BNR Hills, BN Reddy Colony, Rai Durg
Hyderabad, Telangana - 500110, India
Email: info@nirvaniaelements.com
Phone: +91 96427 02727

Privacy & Grievance Contact: Elements by Nirvania
Email: info@nirvaniaelements.com

We aim to address privacy-related requests and grievances within a reasonable period and in accordance with applicable law.